User Persona – How it Works with User Story Map in Jira

User Persona - How it Works with User Story Map in Jira

Understanding your users is crucial for developing products that truly meet their needs. User personas are powerful tools that bring your users to life, helping your team to visualize and empathize with them. When combined with user story maps in Jira, personas can guide your development process, ensuring that every feature you build is aligned with your users’ goals and challenges.

What is Persona?

A persona is a fictional representation of your ideal user. It is created based on real data and research, capturing key characteristics such as demographics, goals, pain points, and behaviors.

Personas help teams understand who their users are, what they need, and how they interact with your product. By personifying the user, teams can design and develop products that better meet user needs and expectations.

What is Persona

Example of a User Persona:

  • Name: Emma Johson
  • Age: 34
  • Occupation: Marketing Manager
  • Goals: Improve team efficiency, achieve higher campaign engagement
  • Pain Points: Limited time for extensive training, needs intuitive tools
  • Behaviors: Regularly uses social media, prefers mobile apps for work

Creating detailed personas ensures that every team member has a clear and consistent understanding of the target user, leading to more user-centric decision-making throughout the product development process.

How to Create Personas?

Creating effective personas involves gathering and analyzing data about your users. Start by conducting research through surveys, interviews, and analyzing web analytics. This will provide insights into who your users are and what they need.

Begin by identifying key characteristics that define your users. Look at demographics such as age, gender, occupation, and education. Next, delve into their goals—what are they trying to achieve with your product? Understanding their pain points is crucial; identify the challenges and frustrations they encounter.

Once you have this information, compile it into a clear, concise document. Give each persona a name and a photo to make them more relatable. Include a brief narrative that captures their daily life, goals, and challenges. 

Ensure your personas are realistic and based on actual user data. This accuracy will make them more useful for guiding product development. 

→ Related content: How to build an ideal Customer Persona?

Create a User Story Map from Persona

Creating a user story map from personas helps you visualize the user journey and identify what your product needs to deliver. Here’s how you can create one, starting from goals, moving to steps, and breaking down into stories.

Create a User Story Map from Persona


Start by identifying the primary goals of your persona. What are they trying to achieve with your product? For example, Emma, our travel enthusiast persona, aims to experience new cultures and destinations without breaking the bank, find unique and memorable experiences, and save money to go on more adventures.


Next, outline the steps Emma would take to achieve these goals. This involves breaking down the user journey into specific actions. For instance, Emma might start by researching travel destinations, then move on to comparing prices across different booking platforms, and finally, booking her travel arrangements.


Finally, break down each step into detailed user stories. These stories describe specific tasks or features that will help Emma accomplish each step. For example:

  • Researching destinations: “As Emma, I want to explore different travel destinations and find inspiration for my next trip.”
  • Comparing prices: “As Emma, I need to compare prices on flights, hotels, and activities across different platforms to find the best deals.”
  • Booking travel arrangements: “As Emma, I require a seamless booking process that integrates all my travel arrangements in one place.”

By structuring your user story map around Emma’s goals, steps, and stories, you create a clear, user-focused development path. This approach ensures that every feature you build is directly aligned with the needs and objectives of your users, making your product more effective and user-friendly.

→ Build your user story map from your personas with ProductGo – Agile User Story Map, Portfolio Roadmaps & Persona for Jira

Attach the Persona to the ProductGo User Story Map

Integrating personas into your user story map in ProductGo is a straightforward process that enhances the relevance and focus of your development efforts. Here’s how you can do it:

1. Create Your Persona in ProductGo

  • Navigate to the Personas section in ProductGo.
  • Click on “Add Persona” and fill in the details for your persona. For example, Emma Johnson’s profile would include her travel goals, challenges, and tech-savvy nature.

Step 1_ Create Your Persona in ProductGo

2. Develop Your User Story Map

  • Go to the User Story Map section.
  • Outline the main goals, steps, and user stories for your product based on the persona’s needs. For Emma, the goals might be finding unique travel experiences and saving money.

Step 2_ Develop Your User Story Map

3. Link Personas above the Goal

  • Locate the persona icon above the Goals on the user story map
  • In each Goal, there’s an option to link personas. Select Emma Johnson from the list.
  • This helps the team to remember who the end user is when working on each task.

Step 3_ Link Personas above the Goal

4. Use Persona Insights to Refine Stories

  • Review the user stories with Emma’s goals and challenges in mind.
  • Adjust and refine the stories to better align with her needs. For instance, if Emma struggles with finding deals, ensure the user story addresses this by including a price comparison feature.

Step 4_ Use Persona Insights to Refine Stories

5. Collaborate and Share

  • Share the user story map with your team.
  • Ensure everyone understands Emma’s persona and how each story caters to her needs.
  • Regularly revisit and update the persona as new data and insights are gathered.

Step 5_ Collaborate and Share

Keep Your Persona Up to Date

Creating and using personas is an ongoing process. Regularly update them as you gather more data and as user needs evolve, keeping your development process aligned with your users’ changing requirements.

Maintaining up-to-date personas is crucial for keeping your product development aligned with real user needs. As your users’ behaviors and preferences evolve, so should your personas.

Start by regularly collecting new data. This can be through surveys, user interviews, or analytics. Look for changes in user behavior, emerging trends, and new pain points.

Incorporate feedback from your team as well. Developers, marketers, and customer support often have valuable insights from their interactions with users. These perspectives can help identify shifts in user expectations and challenges.

Review and update your personas at regular intervals, such as quarterly or biannually. Make adjustments to ensure they accurately represent your users’ current goals, needs, and behaviors. 

Keep your personas easily accessible to the team. Share updates promptly to ensure everyone is on the same page. This keeps the entire team focused on delivering features and improvements that resonate with users.

By continuously updating your personas, you ensure that your product remains relevant and user-focused, ultimately leading to greater user satisfaction and engagement.

→ Related content: Crafting Effective IT Buyer Personas: Essential Steps, Templates, and Expert Insights


Incorporating personas into your product development process is more than just a one-time task; it’s an ongoing commitment to understanding and serving your users better. By regularly updating your personas and integrating them into your user story maps, you ensure that your product evolves with your users’ needs.

This user-centric approach not only enhances the effectiveness of your development efforts but also leads to higher user satisfaction and loyalty. Start leveraging the power of personas in Jira today and see the difference it makes in your product’s success.

See the below video for more details:

YouTube player
Define a good sprint goal: Get your Scrum team well-prepared
Agile Project Management – Using User Story Map in Jira

Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.
You need to agree with the terms to proceed